Mini Splits
Infinity Living stands behind its mini split system products and is committed to making your investment last. With our comprehensive warranties on both the EZ Connect and EZ Connect Platinum mini split series, you can make your investment with the confidence that your purchase is protected. Learn more about our terms and register your warranty today.
EZ Connect Warranty
WARRANTY PERIOD
Infinity Living EZ Connect Platinum Single Zone & Multi-Zone Mini Split Systems have a standard limited warranty of a 3 year parts and 5 year compressor warranty from the date of purchase. If registered within 90 days of a residential installation, Infinity Living systems will be upgraded to an extended warranty consisting of a 5 year parts and 7 year compressor warranty from the date of initial installation for the original registrant. This warranty is nontransferable. and only applies to the original registered owner and location. The warranty will be upheld when the unit has a system failure that has been deemed a factory defect by a factory authorized, EPA-certified contractor and the diagnosis is approved by Infinity Living. The warranty can either be mailed in to
Infinity Living directly or can be registered online at infinityliving.com. If registered, all warranties begin on the initial installation date. If unregistered, all warranties begin at the date of manufacturing.
WARRANTY RESOLUTION PROCESS
In order for any warranty situation to be resolved, the following process must be followed:
1. System Diagnosis
AN EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. Infinity Living may also request an original installation invoice at its discretion. This information will need to be submitted to Infinity Living before a replacement part is sent out.
2. Method of Resolution
At the discretion of Infinity Living, when all documentation is submitted, an Infinity Living technician may elect to reach out to the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.
3. Warranty Acceptance
Once the warranty paperwork is accepted by Infinity Living, a representative will reach out to the system’s owner and ask for payment information at the discretion Infinity Living as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the Infinity Living system.
4. Faulty Parts Warranty
Once the faulty part(s) are sent to Infinity Living, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. Infinity Living maintains the right to refuse reimbursements for any reason except where prohibited, including but not limited to the conditions provided in this document.
5. Replacement Parts Shipped
Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of Infinity Living.
WARRANTY CONDITIONS
- To obtain the extended warranty periods for residential applications, the product must be registered online or by mailing thecompleted Warranty Certificate to Infinity Living within 90 days of original equipment installation. In jurisdictions where warranty benefits conditioned on registration are prohibited by law, registration is not required and the extended warranty period will be applied if it is for a residential application.
- If the original installation date is not verifiable, then the Limited Warranty period begins 90 days after the productmanufacturing date. This will be determined by the model and serial number of each product.
- For subsequent owners of the equipment, the length of the Limited Warranty shown in Figure 1 for subsequent owners will be upheld without the need for further product registration.
- For non-residential applications of the equipment, the length of the Limited Warranty shown in Figure 1 for non-residential applications will be upheld without the need for further product registration.
- The equipment must be part of an Infinity Living-certified system pairing and every system must be operated in complete structures.
- The installation must be in compliance to your state and local installation codes. Installations must follow all Infinity Living installation guidelines as specified in each product’s designated Infinity Living installation manuals. Failure to follow these guidelines and installation codes may result in any warranty remaining unfulfilled, the installation may fail any potential building inspection that the equipment may be subject to, or improper installation may endanger the equipment or occupants of the dwelling where the equipment is installed.
- All Infinity Living equipment must be operated following the equipment’s designated owner’s manual and cannot be misused.
- All Infinity Living equipment must have an intact faceplate with its specifications, model number, and serial number still legible. If the equipment is not in this condition, both the standard and extended warranties are void.
- Upon request, Infinity Living reserves the right to request subsequent information such as service and maintenance records of all equipment on the warrantied system, including but not limited to proof of a minimum of a once-a-year maintenance plan.
- Warranties will only be applicable to products installed at their original installation location and reinstalled equipment will not be covered by any warranty at the discretion of Infinity Living.
- Defective parts must be returned to Infinity Living through a servicing dealer or contractor to receive a reimbursement (if applicable).
- Infinity Living electric heater accessories installed in residential applications hold a 5 year limited warranty from their installation date.
- Infinity Living products must be installed in the United States for the Limited Warranty to be upheld.
- Infinity Living is not responsible for any delay or extended lead time for parts for any reason whatsoever.
- All implied warranties of merchantability and fitness for a particular use or purpose are limited in duration to the period for which the Limited Warranty is specified except in jurisdictions where limitations on implied warranties are prohibited.
EZ Connect Platinum Warranty
WARRANTY PERIOD
Infinity Living EZ Connect Platinum Single Zone & Multi-Zone Mini Split Systems have a standard limited warranty of a 3 year parts and 5 year compressor warranty from the date of purchase. If registered within 90 days of a residential installation, Infinity Living systems will be upgraded to an extended warranty consisting of a 5 year parts and 7 year compressor warranty from the date of initial installation for the original registrant. This warranty is nontransferable. and only applies to the original registered owner and location. The warranty will be upheld when the unit has a system failure that has been deemed a factory defect by a factory authorized, EPA-certified contractor and the diagnosis is approved by Infinity Living. The warranty can either be mailed in to
Infinity Living directly or can be registered online at InfinityLiving.Com. If registered, all warranties begin on the initial installation date. If unregistered, all warranties begin at the date of manufacturing.
WARRANTY RESOLUTION PROCESS
In order for any warranty situation to be resolved, the following process must be followed:
1. System Diagnosis
An EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. Infinity Living may also request an original installation invoice at its discretion. This information will need to be submitted to Infinity Living before a replacement part is sent out.
2. Method of Resolution
At the discretion of Infinity Living, when all documentation is submitted, an Infinity Living technician may elect to reach out to the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.
3. Warranty Acceptance
Once the warranty paperwork is accepted by Infinity Living, a representative will reach out to the system’s owner and ask for payment information at the discretion Infinity Living as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the Infinity Living system.
4. Faulty Parts Warranty
Once the faulty part(s) are sent to Infinity Living, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. Infinity Living maintains the right to refuse reimbursements for any reason except where prohibited, including but not limited to the conditions provided in this document.
5. Replacement Parts Shipped
Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of Infinity Living.
WARRANTY CONDITIONS
- To obtain the extended warranty periods for residential applications, the product must be registered online or by mailing thecompleted Warranty Certificate to Infinity Living within 90 days of original equipment installation. In jurisdictions where warranty benefits conditioned on registration are prohibited by law, registration is not required and the extended warranty period will be applied if it is for a residential application.
- If the original installation date is not verifiable, then the Limited Warranty period begins 90 days after the productmanufacturing date. This will be determined by the model and serial number of each product.
- For subsequent owners of the equipment, the length of the Limited Warranty shown in Figure 1 for subsequent owners will be upheld without the need for further product registration.
- For non-residential applications of the equipment, the length of the Limited Warranty shown in Figure 1 for non-residential applications will be upheld without the need for further product registration.
- The equipment must be part of an Infinity Living-certified system pairing and every system must be operated in complete structures.
- The installation must be in compliance to your state and local installation codes. Installations must follow all Infinity Living installation guidelines as specified in each product’s designated Infinity Living installation manuals. Failure to follow these guidelines and installation codes may result in any warranty remaining unfulfilled, the installation may fail any potential building inspection that the equipment may be subject to, or improper installation may endanger the equipment or occupants of the dwelling where the equipment is installed.
- All Infinity Living equipment must be operated following the equipment’s designated owner’s manual and cannot be misused.
- All Infinity Living equipment must have an intact faceplate with its specifications, model number, and serial number still legible. If the equipment is not in this condition, both the standard and extended warranties are void.
- Upon request, Infinity Living reserves the right to request subsequent information such as service and maintenance records of all equipment on the warrantied system, including but not limited to proof of a minimum of a once-a-year maintenance plan.
- Warranties will only be applicable to products installed at their original installation location and reinstalled equipment will not be covered by any warranty at the discretion of Infinity Living.
- Defective parts must be returned to Infinity Living through a servicing dealer or contractor to receive a reimbursement (if applicable).
- Infinity Living electric heater accessories installed in residential applications hold a 5 year limited warranty from their installation date.
- Infinity Living products must be installed in the United States for the Limited Warranty to be upheld.
- Infinity Living is not responsible for any delay or extended lead time for parts for any reason whatsoever.
- All implied warranties of merchantability and fitness for a particular use or purpose are limited in duration to the period for which the Limited Warranty is specified except in jurisdictions where limitations on implied warranties are prohibited.
