Pool Heating & Cooling Pumps

Infinity Living products’ warranty is managed by Moov Pool Products. Please note that Infinity Living products are not a brand owned by Moov Pool Products. Only Infinity Living products listed are managed by Moov Pool Products. The warranty begins at the time of purchase and is only valid upon first install.

WARRANTY RESOLUTION PROCESS

Our Pool Heat Pump warranty is managed by Moov Pool Products. In order for any warranty situation to be resolved, the following process must be followed:

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. Submit Claim or Contact Warranty Team

Begin by submitting a claim by filling out the form below to be contacted or contact the after-service hotline.

After Service Contact Information:

Phone: +1 407-559-2077 (US)

Email: support@moovpool.com

Information We Will Need:

Customer Details

• Address

• Name

• Phone Number

• Email Address

Product Information

• Serial Number

• Model

• Important Technical Details

• Nature of the Problem

• Picture and Video (if necessary)

• Breaker Location / Electrical Access

2. Initial Diagnosis Performed

The after-service team will diagnose issues based on customer feedback and prepare a case file for the necessary replacement parts and repair methods to be carried out by the customer’s local technician.

3. Locating a Technician

Once a diagnosis is made, a technician will be contacted by us and will be shipped the appropriate replacement parts as well as detailed instructions to ensure that the repair and replacement can be accomplished in as little as one visit.

4. Scheduling an Appointment

Once a technician has been found, our team will schedule an appointment with the client or the appointment will be made from the technician directly by contacting the client with the contact information provided. Once a time and date are established, a confirmation email will be sent.

5. Resolution

After a time has been confirmed a technician will arrive to make the appropriate repairs so you can get the comfort you need at no cost or hassle.

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Heat Exchanger broken due to water left in through improper winterization. Appropriate winterization can be found on page 15 of this manual. Any other winterization default claims will be refused.

2. Heat Pump damaged by meteorological events such Hurricanes, Tornados, Hail, Earthquakes and any other act of god event.

3. Units not installed by an appropriate technician. The trade job of these technicians will vary depending on the region of the install and can include HVAC technicians or electricians. Electrical wiring or product manipulations are included.

4. Any unsatisfactory claim. Heat Pumps efficiency will vary depending on various factors such as outdoor temperature, required temperature, air flow, sun presence, humidity, pool sizing, heat pump distance from the pool and much more. Please always refer to your pool expert to select the right unit tailored to your needs or contact Moov Pool Products for a recommendation.

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